UK stores face a post-Christmas returns flood and could refund £2.5bn of unwanted gifts this month with January 2 the heaviest returns day. Meanwhile consumers are expecting a more seamless returns process than ever.
As the UK gets ready for a spate of trading updates, it seems that the week before Christmas saw a late shopping surge with fashion sales rising year-on-year, but it's unlikely to have rescued an otherwise weak season.
In her first results announcement since taking over as CEO, The White Company chief executive Mary Homer reported sales growth and an operating profit rise at the UK-based company, although profit was only up by 2%.
Bad weather, a touch of complacency and expectations of bigger discounts may have kept Britons from splashing out in a big way so far this Christmas season, but the shopper trickle will turn into a flood this weekend.
Black Friday e-tail sales disappointed, retailers focused on winning new customers rather than driving profits, and discounts were spread across the month - that's the conclusion of the latest IMRG online sales index.
The Federal Trade Commission has been actively sending letters to social media influencers reminding them to disclose compensation in an effort to crack down on what it has deemed as deceptive marketing practices.
Steinhoff said on Tuesday it had started to lose credit lines from lenders and was still unable to determine the scale of accounting irregularities which have wiped more than $10 billion off its market value.
John Lewis struggled to find sales growth in the latest week as the hugely successful retailer showed that even the biggest names aren’t immune to the cautious spending environment in the UK at present.